Customer Service – “Get Satisfaction” (to get feedback, to collect ideas, to provide service).
We Are Treat Customers Like We Want to Be Treated (we put our self in your shoes).
Example: We do Training Game with employees – in which they act out a few scenarios that involve both sides easy-clients and difficult (to see how they handle the situation).
We Provide Multi channel Support.
We develop communications channels such as social media, mobile calls or WhatsApp, SMS, Web Chat (from the website) and email, because is becoming increasingly important to customers these days (to connect with customers on the channels they prefer to use). Also, to ensure the reputation of the company.
Employee Satisfaction a Priority!
When employees are happy, they can provide better customer service (employees often perform better at the jobs when they feel appreciated). Motivation, rewards, employee of the month, bonuses, etc…
Encourage Employees/Agents to Take Ownership of Problems
(and spend time dealing with the customer, rather than fighting or passing over the problem).
We do our best to make you Get Satisfaction With Us!
“New Plus Egypt” Team